Frequently Asked Questions
- 1. Ordering, Payment, Postage & Delivery?
Ordering online is simpler than ever. Fill out all of the required fields to make your customised artwork, add to cart and pay. Easy peasy!
If you prefer to order over the phone please call Chelsie 0438375938 during AEST business hours. It's appreciated if you have a clear idea of your design ready to articulate. Perhaps make some notes of specific products and their image references - it really helps.
Gift Wrapping and Note Cards:
Sending your gift direct to the lucky recipient - have it beautifully wrapped and a note card attached. Gift wrapping can be purchased separately for $8.00 within the store.
A PDF of any detailed or complex printing may be emailed for checking prior to actually printing. We save on paper that way! A photograph of a flat lay mockup will also be emailed for each artwork you order for checking and approval prior to shipping to make sure you are totally happy with the font, layout and colours used. If something needs to be clarified from the order process we will be in touch too. Please check your emails regularly to ensure there are no delays.
All artworks are securely packaged in bubble wrap, with cardboard over the glass and then placed in a sturdy box. We ship thousands of artworks every year. In the unlikely event that your artwork arrives damaged all you need to do is take a photo of the damage, keep the packaging for a bit and we will be in touch to advise the next step. We will replace any damaged artworks at our cost. (Excluded items shipped internationally where shipping insurance has not been purchased as checkout).
Postage and Delivery Times:
Love Paper Scissors is located in Camberwell, in the eastern suburbs of Melbourne, Australia. (We moved from beautiful Echuca in March 2014 in case you're wondering where we got to)!
The below times are estimates via eParcel with Australia Post. Packages must be signed for unless noted to leave at the premises.
We aim to ship the majority or artworks within a day or two of receiving an order. Larger and more complex artworks can take 7 - 14 days if special sized frames need to be made or new shapes designed and cut.
- VIC: 1 - 3 business days
- NSW/ACT: 1 - 3 business days
- SA: 2 - 4 business days
- QLD/TAS: 4 -6 business days
- WA/NT: 5 - 6 business days
- Express Post: 1 - 2 business days Australia Wide excluding remote areas.
- International Orders: 7 - 15 days depending on location
Please use the contact us form or email firstname.lastname@example.org for a quote to ship artworks overseas. Prices start at about $40 for mini frames as a guide.
Chelsie will be in contact to confirm shipping charges. Currently we ship frames up to a medium size to New Zealand, US, UK and select European Countries. Any customs fees are the responsibility of the receiver or purchaser. Love Paper Scissors will not be held accountable for any further fees imposed by the destination country for delivery or collection. If shipping insurance is not purchased Love Paper Scissors will no be held liable for any undelivered, missing or damaged items.
Payment is via Paypal, Credit Card or Bank Deposit. We do not receive your credit card details, they go direct to PayPal for processing so your details are kept private.
We do accept direct bank deposit to the account below. You will need to place your order over the phone to pay via bank deposit. We will begin making your artwork once payment has cleared or we receive an email from you with the transaction record attached. Artworks will not be posted until payments have cleared so please keep that in mind if you need your artwork in a rush.
Bank Account Payments:
Please leave your name and invoice number as the reference - a quick email to let us know you have paid would be appreciated too.
Artworks paid for via direct deposit will not commence until payment has cleared.
EFTPOS over the phone:
During business hours please call Chelsie m 0438375938 with you visa, bank or master card details. No Amex. We require your Credit Card Number, Expiry date and CCV number. All details are shredded after processing.
- 2. How long will it take to get my order??
Many of our personalised designs can be made and shipped within a few days from Shepparton in Victoria, Australia.
However we need your help to stay on top of the orders - so please check your emails regularly for you 'mockup'. Once that is approved things move swiftly.
We generally find the below shipping times are quite reasonable but please take into account an extra day or two if you are remotely located. We ship all parcels via Australia Post Business Post and someone must sign for delivery or your parcel will be taken to your nearest Post Office for collection. You can opt to have the parcel left at your address without signature - however Love Paper Scissors takes no responsibility for packages lost or damaged if you select this option.
Express Post can be arranged upon request. You will be invoiced for any extra charges incurred.
- VIC: 1 - 2 business days
- NSW/ACT: 1 - 3 business days
- SA: 2 - 3 business days
- QLD: 4 -5 business days
- WA/NT: 5 - 6 days
- Express Post: 1 - 2 days
- Australia Wide apart from remote areas.
- International Orders: 10 - 15 business days depending on location
- 3. FRAME SIZES?
Love Paper Scissors uses high quality shadow box frames made in Australia from sustainably grown timber.
White or black frames are available in the following sizes.
Large Frame: 50cm x 50cm Inside Mat: 28cm x 28cm
Medium Square: Frame 39cm x 39cm Inside Mat: 25cm x 25cm
Medium Rectangular: Frame 38cm x 33cm Inside Mat: 25cm x 20cm
Middy Frame: 35cm x 27cm Inside Mat: 20cm x 15cm
Small Frame: 28cm x 23cm Inside Mat: 17cm x 12cm
Custom sized frames can be ordered at additional cost - please allow at least 2 weeks for manufacture of custom sized frames not normally stocked.
- 4. Got any tips on frame hanging??
All frames come with either a hook, stand or hanging wire attached ready to hang.
The small and middy frames also have a stand on the back.
The smaller sizes better suit a side table or being grouped together on a wall.
We recommend the middy and medium sized frame or larger for a wall display.
Please check the hanging wire and stand of your art work frame is secure before hanging/displaying your art.
It is not advisable to hang art work above a cot or bed as it may cause injury or damage if it falls.
All frames have glass that is NOT safety glass, so please take care.
Love Paper Scissors is committed to delivering you products at the highest possible standard. Please note that with all designs there will be variation in the papers, due to the nature of the Japanese Papers and specialty papers which make each item unique.
In the unlikely event the art is damaged on arrival we will pay for the damaged piece to be returned and a replacement sent asap, on condition we receive notification by email to email@example.com or phone call 0438375938 within 24 hours of delivery. You will need to email a photo of the damage to Chelsie and lodge a claim form at your local Post Office in some circumstance. You must keep all packaging including the box for the Post Office to inspect.
Due to the personalised and customised nature of our products, we regret that returns or exchanges of artworks are not possible except where we have made a spelling error or there is a defect in the product. Love Paper Scissors always aim to have products of the highest quality, if there are any problems please do not hesitate to contact us. Your statutory rights are unaffected.
Spelling Mistakes/Incorrect Dates
If there is a spelling mistake or incorrect date of birth etc we will remake the artwork asap for you and send an insert for you to replace it with. If it was our mistake we will pay for all costs. If it is the purchases mistake there is a fee starting at $10.00 plus postage depending on the size of the artwork and the time it takes to remake it for you.
We will never share your details with anyone unless you express consent. All artwork images and photographs produced by Love Paper Scissors remain the property of Love Paper Scissors and are copy-write protected. If you prefer not to have your artwork displayed on the Love Paper Scissors Website, on Social Media such as Facebook, Pinterest or Instagram or in magazines simply let us know when ordering. If your artwork is displayed on the Love Paper Scissors website and you would prefer it be removed - please just ask.